Frequently Asked Questions
Find answers to common questions about our Amazon seller legal services.
General Questions
How quickly can you help with my suspended account?
We respond to all inquiries within 1 hour during business hours. For emergency cases, we can begin working on your appeal the same day. We understand that every hour your account is suspended costs you money.
What is your success rate for account reinstatements?
We have a 95% success rate for Amazon account and listing reinstatements. Our experienced team has handled thousands of cases and knows exactly what Amazon's Seller Performance team wants to see in appeals.
How much does it cost for a consultation?
We offer free initial consultations to evaluate your case. During this consultation, we'll review your situation, explain your options, and provide a clear quote for our services with no hidden fees.
Do you work with sellers outside the United States?
Yes, we work with Amazon sellers worldwide. Whether you sell on Amazon US, UK, EU, or other marketplaces, our team can help you navigate suspension issues and policy violations.
Account Suspensions
Can you help if Amazon has already denied my appeal?
Absolutely. Many of our clients come to us after failed appeals. We analyze what went wrong with your previous submission, identify the real issues Amazon is concerned about, and craft a new, stronger appeal that addresses their concerns directly.
What information do you need to get started?
We'll need: your Amazon seller account information, the suspension notice from Amazon, any previous appeals you've submitted, invoices or documentation related to the issue, and any communication you've had with Amazon about the suspension.
How long does the reinstatement process typically take?
Most reinstatements are resolved within 1-4 weeks, depending on the complexity of the case. Simple policy violations may be resolved in days, while more complex issues involving IP complaints or multiple violations may take longer.
What if my suspension is for 'related accounts'?
Related account suspensions are among the most challenging but we have extensive experience with them. We help you understand how Amazon linked the accounts, gather evidence to support your case, and craft appeals that address Amazon's specific concerns.
Intellectual Property
Can you help with trademark infringement claims?
Yes, we handle all types of IP complaints including trademark, copyright, and patent claims. We can help you respond to complaints, file counter-notifications, and even pursue legal action against false claimants when appropriate.
I'm selling authentic products but received an IP complaint. What can I do?
If you're selling genuine products, you may be protected by the First Sale Doctrine. We can help you gather documentation proving authenticity, contact the rights holder for a retraction, or appeal to Amazon with proper evidence.
How do I protect my own brand from counterfeiters?
We can help you enroll in Amazon Brand Registry, file IP complaints against infringers, send cease and desist letters, and take legal action when necessary to protect your intellectual property.
Fees & Payment
How do you structure your fees?
We offer transparent, flat-fee pricing for most services. After your free consultation, we'll provide a detailed quote based on the complexity of your case. There are no hidden fees or surprise charges.
Do you offer payment plans?
Yes, we understand that a suspension can impact your cash flow. We offer flexible payment plans for qualifying clients to help you get the help you need without additional financial stress.
What if you're unable to get my account reinstated?
While we have a 95% success rate, we're transparent about cases where reinstatement may be challenging. We'll give you an honest assessment during your consultation and discuss all available options.
Still Have Questions?
Our team is ready to help. Contact us for a free consultation and get answers to your specific situation.
We respond within 1 hour